Q: How long will it take to get the registration keycode after payment?
A: Our system will automatically send the registration info to your e-mail address once your order has been validated. If you did not receive it within 30 minutes, perhaps it has been tagged as a SPAM or it's because of the delay of internet or system glitches.
If there are any other request about registration information, don't hesitate to contact us via email.
Q: I lost my registration/activation code, how can I get it again?
A:To retrieve the registration key from your prepaid account,
please click HERE. You will be presented with the ability to either have your
order number or email address you used at the time of purchase. If it doesn't
work for you, or there are any other request about registration information, don't hesitate to contact us via email.
Q: Is it safe to purchase product via your website?
A: Yes, it is very secure to do business with us. The Payment platforms we utilize are SWREG and RegNow, which are branch companies belong to Digital River. Via these two secure payment platforms with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as well as confidential information and will never be disclosed without your specific permission.
For more information of these two payment platform, please refer to:
http://www.digitalriver.com/corporate/privacy.shtml
Q: What is try-before-buy version?
A: Try-before-buy version is an important part of our business mode. It is also called trial version as well as evaluation version/copy. This kind of version can help customers have a clear idea of the program before they place an order to buy it, because the trial version has almost the same functions as the full version. So we encourage customers to take full advantage of the trial version first and also, any feedback and suggestion regarding our program are welcome and highly appreciated.
Q: When can I get the program I ordered?
A: After your order is processed successfully, you will first receive a confirmation e-mail for your order sent from SWREG or RegNow. Then a registration e-mail will be sent to you afterward in half an hour. You can download the program and register it with the code. If you order a CD version, it will take several weeks for delivery. However, you still will first receive its registration email at the first.
Q: What if I have questions with the program?
A: First, we suggest customers to read the help documentation carefully to know the program's completely. If you have any questions or meet any problems, you can first read our FAQ and user guide. You also can contact our support team for assistance. For more information, please click here.
For urgent problem, you can contact us via our online chat system here.
Q: What is your refund policy?
A: First, all our programs are try-before-buy versions. A "try-before-buy "version allows you to make the best purchase decision and make sure if the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version. Actually, there is no major difference in function between the trial version and full version, except a watermark on the converted video and a 3-minute length limitation on converting audio files.
Before you purchase a product, please choose carefully and make sure you buy the right program. We do not refund your money or change your product simply because you have made a wrong selection.
Also, if you meet technical problems with our program, you can contact us for a refund request. For refund request, please make sure it is within 30 days from the receipt of the product.
Additionally, a refund request will be rejected if we can change your program to another product which can fix the issue with the product itself.
Q: What are Registration Backup Service and Extended Download Service?
A: These two services are offered by SWREG and RegNow in case customers forget or lost their registration information when they want to re-install the program. Actually, we do not suggest customers purchasing these services. If you lost or forget your registration e-mail, please contact us with your order number or the e-mail address you used to place the order, then we will re-send the registration e-mail to you without any charge.
P.S. SWREG and RegNow companies are branch companies belong to Digital River. Digital River is a famous company that was established in 1994. In 2007, it has been successfully to handle well over $2 billion in online transactions and ship digital and physical goods for more than 40,000 software publishers, manufacturers, distributors, retailers and affiliates worldwide. The company is currently headquartered in Minneapolis, Minnesota, with offices and more than 1000 employees located across the United States, Europe and the Asia Pacific.
